At Trend Hub Apparel LLC, we have compiled a list of our most frequently asked questions to help you better understand our products, ordering process, shipping services, and related policies.
1. General Questions
1.1 Where is Trend Hub Apparel LLC located?
We are an online store headquartered in the United States, dedicated to serving customers across the entire U.S.
1.2 Do you have a physical store?
No. We are an exclusively online retailer.
2. Ordering
2.1 How do I place an order?
Simply select the items you love on our website, choose the appropriate size, and proceed to checkout to complete your order.
2.2 Can I modify or cancel my order?
Orders can only be modified or canceled before they have been shipped. Once an order has entered the processing phase or has already shipped, no further changes can be made.
3. Shipping Services
3.1 Do you offer international shipping?
No. Currently, our shipping services are limited to destinations within the United States only.
3.2 How long does shipping take?
Order Processing Time: 1–3 business days
Standard Shipping: 5–10 business days
Expedited Shipping: 3–5 business days
3.3 Which carriers do you use for shipping?
USPS
UPS
FedEx
Our system automatically selects the appropriate carrier based on your shipping destination and the shipping method you selected.
3.4 How can I track my order?
Once your order has shipped, we will send you a tracking number via email.
4. Payments
4.1 What payment methods do you accept?
We accept all major credit and debit cards, as well as other secure payment methods available on our checkout page.
4.2 Is my payment secure?
Yes. All transactions are processed through secure payment gateways to ensure the safety of your payment information.
5. Returns & Refunds
5.1 Do you accept returns?
All products are considered “Final Sale” items; therefore, we do not accept returns or exchanges unless the item is defective.
5.2 Under what circumstances can I request a refund or exchange? You may request a refund or exchange only under the following circumstances:
The item has a quality defect.
The item was damaged upon delivery.
The item you received does not match the item you ordered.
5.3 How do I submit a request?
Please contact us via the method below and provide the following relevant information:
Order number
Description of the issue
Photographic or video evidence
Email: help@trendhubapparel.online
Request Window: Within 7 days of receiving the item.
6. Shipping Issues
6.1 What should I do if my package is delayed? Delivery may be delayed due to factors such as carrier operations, weather conditions, or public holidays. Please allow for additional delivery time.
6.2 What should I do if my package is lost?
Please contact us, and we will assist you in filing a claim with the carrier.
6.3 What should I do if I entered an incorrect shipping address?
It is the customer’s responsibility to provide accurate shipping information.
7. Customer Support
7.1 How can I contact you?
Email: help@trendhubapparel.online
Thank you for shopping at Trend Hub Apparel LLC.